Storm Creek
  • Hastings, MN, USA
  • Hourly
  • Full Time

Storm Creek is a fast-growing apparel brand with a compelling niche in three channels: retail/resorts, corporate, and consumer. Our best-in-class products are delivered with over-the-top service and backed by a lifetime warranty. We run our company on the proven Entrepreneurial Operating System and all row in the same direction! 

We are: Passionate Stylish Reliable Inspiring Caring

Our work environment is: Fast-paced Collaborative Fun

If this sounds like you, then we should talk!

Overview:

As a member of Storm Creek's Customer Experience (Service) Team, the Customer Experience Coordinator is responsible for providing outstanding phone and customer service support as well as administrative support to internal team members.

Position Responsibilities:

  • Field incoming calls and answer customer inquiries using courteous and professional phone etiquette.
  • Monitor all incoming customer service email messages and disseminate to proper internal staff; follow up on all general questions and urgent requests.
  • Monitor web site live chat.
  • Process and set up new customer accounts and credit applications enter information into the CRM and order system with keen accuracy.
  • Process returns including all paperwork and related communications.
  • Process payments and credit card pre-authorizations.
  • Maintain a detailed error log and communicate with other departments.
  • Help fulfill sample orders.
  • Manage showroom and sample inventory.
  • Manage all catalog requests and mailings.
  • Schedule daily Post Office pick-ups.
  • Oversee will call pick-ups.
  • Participate in weekly team meetings.
  • Additional duties as assigned.

Skills/Qualifications:

  • 2 to 5+ years of related work experience.
  • Mature and reliable.
  • Computer skills: Proficient with Microsoft Office and able to quickly learn ERP and CRM software.
  • Strong verbal and written communications skills.
  • Exceptional attention to detail.
  • Exceptional phone skills and a desire to serve customers.
  • Cheerful, enthusiastic demeanor.
  • Comfortable dealing with all levels in an organization.
  • Self-motivated, with high energy and thrives in a fast-paced, growing business.
  • Team player.

About Storm Creek

Storm Creek has been designing and developing technical outerwear and apparel for 20 years. Based in Hastings, MN, we have a nationwide customer base in both retailers and promotional products distributors. We import our finished product from our longstanding factory partners overseas.

Storm Creek has a passion for technical apparel that includes innovative fabrics, unique design details, superior functionality and performance all at an outstanding value. Our quality product is complemented by an outstanding customer experience at every touch point. Learn more about our company at stormcreek.com.

Storm Creek
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