Storm Creek
  • Hastings, MN, USA
  • Hourly
  • Full Time

Customer Experience Coordinator 

Join Storm Creek's expanding Customer Experience (Service) Team, known nationwide for our Over-The-Top Service! This position is responsible for providing outstanding phone and customer service support, as well as detailed coordination of orders, projects and other customer-facing needs.

Primary Job Functions:

  • Handle inbound calls and route appropriately.
  • Field daily order status, inventory and other customer questions.
  • Follow up on all pending orders, updating status and working orders to fruition. 
  • Support sales representatives with follow up and customer requests.
  • Fulfill catalog and sample requests.
  • Maintain showroom and prepare for customer visits.
  • Special projects (mailings, warehouse sale prep, etc.)
  • Data entry, CRM entry, CRM clean up.
  • Crossed train on order entry and all other customer experience tasks for back up and overflow.
  • Register new customers and perform credit checks.
  • Process credit card transactions.
  • Review/audit invoices.
  • Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
  • Other customer service related duties and projects as needed.


  • 2 to 5+ years of related work experience.
  • Mature and reliable.
  • Strong verbal and written communications skills.
  • Exceptional attention to detail.
  • Exceptional phone skills and desire to serve customers.
  • Cheerful, enthusiastic demeanor.
  • Comfortable dealing with all levels in an organization.
  • Computer skills: Proficient with Microsoft Office and able to quickly learn order entry software.
  • Self-motivated, with high energy and thrives in a fast-paced, growing business.
  • Team player.
  • Apparel and/or promotional products industry experience is a big plus!

About Storm Creek:

Storm Creek has been designing and developing technical outerwear and apparel for 20 years. Based in Hastings, MN, we have a nationwide customer base in both retailers and promotional products distributors. We import our finished product from our longstanding factory partners overseas.

Storm Creek has a passion for technical apparel that includes innovative fabrics, unique design details, superior functionality and performance all at an outstanding value. Our quality product is complemented by an outstanding customer experience at every touch point. Learn more about our company at

Job Type: Full-time

Storm Creek
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